The pandemic has placed extraordinary demands on both businesses and their leaders, with every industry feeling the impact. With so much uncertainty, maintaining a strong organizational culture is more important than ever, but it’s also never been so challenging.

In a conversation with top leaders from the Buffalo Bills, Rich Gold, President and COO of M&T Bank, asked Bills Owner and President Kim Pegula and General Manager Brandon Beane to connect with some of our business customers to share lessons they’re relying on right now. In part one of their webinar, “Trusting the Process: Maintaining Culture During Times of Uncertainty,” they discuss how recruitment and hiring plays a key role in instilling their culture and values.

Download Transcript (PDF) >

Watch part two on working remotely and part three on performance management.


This article is for informational purposes only and is not intended as an offer or solicitation for the sale of any financial product or service. It is not designed or intended to provide financial, tax, legal, investment, accounting, or other professional advice since such advice always requires consideration of individual circumstances. Please consult with the professionals of your choice to discuss your situation.


Get the latest on our COVID-19 response.

Share this page

If you are interested in sending this page to a friend or relative, please enter the following:

* Indicates required fields
+ Add another

No personal information (including e-mail addresses) about you or your friend will be collected from this e-mail notification feature offered by M&T Bank.

Please Note:

By clicking "ok" below, you will leave and enter a Third-Party Website.

Please note that:

  • The Third-Party Website is governed by a different set of terms and conditions and privacy policy than and you should review those terms, conditions and privacy policy prior to reviewing the content of the Third-Party Website
  • M&T is providing a link to the Third-Party Website as a convenience and does not necessarily control the content of, or endorse, the Third-Party Website, it's owner/operator or any information, products or services that are made available on or through it
  • M&T makes no representations or warranties regarding the information, products or services provided through the Third-Party Website

Such Third-Party Website's owner/operator may be regulated by governmental entities and laws that are different than those that regulate M&T.